I have a 2002 VW Eurovan Camper that needed a transmission rebuild. Since transmissions are no longer manufactured for this vehicle, its not a simple task to find the parts. These guys came through with flying colors. They made calls nationwide to find one, got it here quickly, and had me back on the road in less time than I had anticipated. They were very friendly and stayed in communication with me the whole way through. I really don't know what else you can ask of a repair facility. Maybe free beer? But I didn't ask, so maybe they had that covered as well.